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Everything Starts With A Stone

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A Quick Thought… On Customer Complaints

A story that was covered in this week’s Thank TheGembank.com it’s Friday “The best ways to handle online complaints.” talks about a very real problem that all businesses face, and unfortunately it’s the smaller businesses that are mostly affected by this. This week a hotel hit the news because it charged its customers £100 on their credit card for leaving a negative review of their nights stay on Trip Advisor. As it happens the customers were genuine and had a genuine gripe about their stay. Yes, perhaps there is a better way of handling customer complaints online – as this medium is where British customers are venting their anger more often and more venomously than any other country in Europe. But this seemingly innocuous news story has opened up many

A Quick Thought… On Diamond Overgrading

A Quick Thought... On Diamond Overgrading

A story that was covered in this week’s Thank TheGemBank it’s Friday was “Rapaport Calls Diamond Overgrading “Significant Threat” to Industry – and it poses the question; can diamond dealers and retailers be trusted to sell honestly graded diamonds? Honesty is imperative in business, especially one such as ours where much of our trading, certainly where diamonds are being sold at consumer level, is built on trust. If only one diamond dealer or jeweller’s business practice was brought into question in this way, and the public found out about it – it could bring into question the entire industry. And once trust is lost, it can be difficult at best, and impossible at worst to win back. So yes, everybody has to be trusted to sell honestly graded diamonds, if

Fashion Week Jewellery Trends Autumn/Winter 2014

Fashion Week Jewellery Trends Autumn/Winter 2014

Small pockets of tinsel are arriving surreptitiously in the shops – it can no longer be ignored, Christmas is coming. And as we have just watched the fashion trends for Spring/Summer 2015 unfold on the runway, it may be pertinent to now take a closer look at the trends that consumers will be spending their money on for the next few months – this is the buying season after all! As always there is a huge diversity of styles and vibes – but big, bold and vibrant gemstones run across all trends this season. In fact there is an oversized predisposition that is given to all jewellery in general. Steampunk and Victoriana are also very big – which come in heavy metals, copper, brass and gold. Chokers, are very on

Everything Starts with a Stone

Everything Starts with a Stone

Where do you gain your inspiration from when you are starting to design a new piece of jewellery? The chunk of precious metal that is waiting to be fired, cut, hammered or polished in any fashion that you desire? Or the stone, which has already been cut by master cutters to show each stones personal magnificence and radiance? Why not take a pointer from some of the world’s best jewellery designers? And start the same way as they do – with the stone. At Harry Winston, they believe that no two stones are alike. And that each gemstone must be chosen for its nature and distinctive beauty. Only then do the designers and master craftsmen at Harry Winston fashion the setting. David Morris fine jewellery, whose clients range from royalty

Sapphires Back in Vogue

Beautiful blue Sapphires have been sought by man as a precious gem stone throughout history. So to imply that they are back in vogue in 2014 is a bit of an oxymoron. Perhaps it is more accurate to say that for the past 40 years or so fewer people have been purchasing blue sapphires, but now that lull has passed, once again putting sapphires into the forefront of the consumers’ minds. As you already know, white diamonds have had a strangle hold on jewellery since that famous De Beers campaign slogan “diamonds are a girl’s best friend”. Although the white diamond is certainly the most sought after of all gemstones, something which I can’t see changing any time soon, people are once again seeking out pops of colour to bring

Fancy Coloured Diamonds are Back in Vogue

Many jewellers are now recognising that using natural coloured diamonds and gemstones is a huge asset to their business. Apart from adding a coloured sparkle to a collection, they add profit. Designers in the industry are now looking to use stones that they have never used before to give their pieces distinction and character.

April Gem of the Month – Diamond – A Symbol of Enduring Love

April Gem of the Month - Diamond - A Symbol of Enduring Love

She who from April dates her years, Diamond shall wear, lest bitter tears For vain repentance flow, this stone, Emblem of innocence, is known. Unknown Author The diamond is arguably the most popular gemstone on earth. However, it’s the stone and not the colour that is important for this month’s birthstone. Which is great luck for those born in April, as diamonds come in such a wide variety to colours and hues that there is bound to be one to fit everybody’s taste, just not necessarily their budget! The first recorded history of the diamond dates back some 3,000 years ago to India, where it is likely that diamonds were first valued for their ability to refract light. Ancient Hindus, finding diamonds washed out of the ground after thunderstorms, believed

March Gem of the Month – Aquamarine – the sailors gem and Bloodstone the martyr’s stone

March Gem of the Month - Aquamarine - the sailors gem and Bloodstone the martyr's stone

Who in this world of ours their eyes, in March first open shall be wise, in days of peril firm and brave, Unknown Author. Aquamarines vary in colour from deep blue to blue-green of different intensities, caused by traces of iron in the beryl crystal. The shade of Aquamarine for the March birthstone is cool blue, the colour of the Aegean sea. The name aquamarine was derived by the Romans, “aqua,” meaning water, and “mare,” meaning sea, because it looked like sea water. Aquamarines were believed to have originated from the jewel caskets of sirens, washed ashore from the depths of the sea. They were considered sacred to Neptune, Roman god of the sea. This association with the sea made it the sailors’ gem, promising prosperous and safe voyages, as

February Gem of the Month – Amethyst – the gem given for luck and protection

February Gem of the Month – Amethyst – the gem given for luck and protection

The February born shall find, sincerity and peace of mind, freedom from passion and from care, If they, the amethyst will wear. Unknown Author February – the month of love – has the deep vibrant amethyst as its birthstone. The word “Amethyst” is derived from the Greek word “amethystos” which means “remedy against drunkenness.” The Amethyst is a semi-precious stone in varying shades of purple which belongs to the quartz family and owes its colour to oxide of manganese and iron which forms part of its composition. However for the February birthstone, deep violet is the only desirable colour variety. The best varieties of Amethysts come from Siberia, Sri Lanka, Brazil, and the Far East. It is one the more affordable gemstones, adding to its popularity. The amethyst holds a

January Gem of the Month – Garnet – the gem of loyalty and friendship

January Gem of the Month - Garnet - the gem of loyalty and friendship

By her who in this month January was born, no gem save garnets should be worn, they will ensure her constancy, true friendship, and fidelity. Unknown Author January is a cold and bitter month for us in the UK, which makes the stunning warm red garnet gemstone a perfect choice for the January birthstone. The name “garnet” is derived from the Latin “granatum” meaning “pomegranate” because the crystals resemble the red colour and seed-like form of this fruit. Not all garnets are red as many people believe, in fact they come in many colours including orange, yellow, green, purple, brown, blue, black, pink and colourless. However for the January birthstone, the deep fiery red garnet is the only desirable colour variety. Garnet is a beautiful and very popular gemstone that

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